Terms of Service

These terms govern your use of cloudsupplyvapes.com and any wholesale enquiry or order you place with us. By using this site or requesting a quote, you accept them.

1. Trade buyers and age restriction

This website is directed at business purchasers acting in the course of trade, not consumers. You must be at least the legal minimum age for purchasing nicotine or vaping products in your jurisdiction (21 in the United States, 18 in most EU markets, and higher where local law requires it), and you must be authorised to purchase on behalf of the business you represent. We do not sell to minors or to private individuals, and we may ask for evidence of your business status before quoting.

2. Product information

Specifications, puff counts, battery and e-liquid capacity, nicotine strengths, flavour lists, pack counts, images and stock indications are provided by manufacturers and are given for reference. They may change between production batches. Before placing a volume order, confirm the current specification, packaging, labelling and batch details in writing on your quote. Nothing on this site is a warranty that a product is authorised, notified or lawful to sell in your market, and we make no health, cessation or therapeutic claims for any product.

3. Quotes, prices and availability

Prices are quoted in EUR, USD or AUD depending on the destination warehouse, are exclusive of taxes and duties unless stated, and are valid for the period shown on the quote. Stock is not reserved until the deposit or payment agreed on the Proforma Invoice is received. We may correct an obvious pricing or specification error and will notify you before any order is confirmed.

4. Regulatory responsibility

You are responsible for determining whether the products you order may lawfully be imported, stored, marketed and resold in your destination market, and for all registrations, notifications, excise duties, tax filings, labelling, age-verification and resale obligations that apply to you. We may decline or cancel an order where we reasonably believe doing so would breach an applicable rule. You agree to indemnify us against claims arising from your resale, marketing or regulatory non-compliance.

5. Orders, payment and cancellation

An order is binding only once confirmed in writing on a Proforma Invoice. Payment terms, deposit, balance and any cancellation charges are set out there. Orders for specially allocated or customised stock cannot be cancelled once procurement has started.

6. Intellectual property

Brand names, product names and images remain the property of their respective owners and appear for identification only. Site text, layout and graphics may not be reproduced for commercial use without our written consent.

7. Limitation of liability

To the extent permitted by law, our liability arising from an order is limited to the amount paid for the affected goods. We are not liable for lost profit, lost resale opportunities, business interruption or indirect losses. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Privacy, cookies and changes

How we handle personal data and cookies is described in our Privacy Policy and Cookie Policy. We may update these terms; the version published on this page applies from its effective date. Any dispute arising from an order or these terms will first be addressed through good-faith negotiation between the parties; if no agreement is reached, the parties will agree in writing on a neutral venue for arbitration before commencing proceedings.

9. Contact

[email protected] · WhatsApp +8615678874024 · Mon-Sat 09:00-18:00 GMT+8.