At CloudSupplyVapes, we are committed to ensuring a satisfying experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help with our Refund and Returns Policy.

1. Return Eligibility

  • Conditions: Items are eligible for a return if they are unused, in their original packaging, and in the same condition as when you received them.
  • Time Frame: To be eligible for a return, you must contact us within 30 days of receiving your item.
  • Non-Returnable Items: Certain products, such as perishable goods, intimate items, and final sale items, are not eligible for returns.

2. Return Process

To initiate a return:

  1. Contact Us: Reach out to our customer support team at [insert email or contact link] with your order number and details of the product you wish to return.
  2. Approval: Upon approval, we will provide instructions on how and where to send your return.
  3. Shipping: Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • Approval: If approved, a refund will be processed to your original payment method within 5-7 business days.
  • Partial Refunds: In cases where an item is returned not in its original condition or is missing parts, a partial refund may be issued at our discretion.

4. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact our support team to initiate the process.

5. Late or Missing Refunds

  • If you haven’t received your refund within the stated timeframe, please check with your bank or credit card company, as processing times may vary.
  • If you’ve done this and still haven’t received your refund, contact us for further assistance.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please notify us immediately. We will arrange for a replacement or full refund upon verification.