Versand & Lieferung
Cloud Supply Vapes supplies on a business-to-business wholesale basis only. Orders are dispatched from regional warehouse stock in the European Union, the United States and Australia. We do not ship individual consumer orders.
1. Dispatch regions
| Market | Dispatch from | Estimated transit | Customs handling |
|---|---|---|---|
| EU: Germany, France, Netherlands, Italy, Spain | EU warehouse stock | 2-6 business days | Intra-EU dispatch; no import clearance required from the buyer |
| United States | US warehouse stock | 2-6 business days | Domestic dispatch |
| Australia | Licensed local channel | 2-6 business days | Handled by the local licensed channel |
All transit times are estimates. Confirmed stock, dispatch date and delivery window are stated on your Proforma Invoice before payment. We do not guarantee a delivery date for any order affected by carrier delays, customs holds, regulatory inspections or events outside our control.
2. Market eligibility and buyer responsibility
Vaping and nicotine products are regulated differently in every country, and those rules change frequently. As the importer, distributor or reseller of record, you are responsible for verifying that the exact models, nicotine strengths, tank capacities, flavours, packaging, labelling and product notifications you order may lawfully be imported, marketed and resold in your destination market. Rules on maximum nicotine concentration, maximum tank volume, single-use devices, flavour restrictions, excise duty, online sales and permitted retail channels vary significantly between jurisdictions.
We sell to authorised trade buyers only. We may request evidence of your business status and may decline, hold or cancel any order where we reasonably believe the destination rules cannot be met, or where the buyer cannot demonstrate that it is purchasing for lawful resale. Nothing on this website constitutes an offer to sell to consumers, or a representation that any product is authorised or notified in a particular jurisdiction.
If a destination becomes restricted after an order is confirmed but before dispatch, we will contact you to agree a substitute, a destination change or a refund of amounts paid for the undelivered goods.
3. Stock, partial shipments and order changes
- Stock shown on the site is indicative. Availability is confirmed only when your quote is issued.
- Where an order covers several models, we may dispatch in partial shipments from the nearest warehouse. Any additional freight caused by a split requested by you is quoted in advance.
- Changes to quantities, models or delivery address must be sent in writing before the dispatch note is issued. We cannot amend a shipment once it has been handed to the carrier.
4. Damaged, missing or incorrect goods
- Inspect every carton on arrival and record the outer carton condition, the shipping label and the carton count.
- Notify us within 48 hours of delivery with the order number, batch/lot numbers, photographs of the outer carton and the affected units, and an unedited opening video where a shortage is claimed.
- Keep the packaging and affected goods until we close the claim. Once verified, we will replace the units in your next shipment or issue a credit against the order value, at our option.
- Claims reported after the 48-hour window, or without the documentation above, cannot be assessed.
5. Title, risk and freight terms
Freight terms, Incoterms where applicable, insurance and the point at which risk passes to you are stated on the Proforma Invoice. Unless expressly confirmed in writing, quoted product prices exclude local taxes, excise duties, carrier surcharges and any compliance or registration costs in the destination market.
6. Contact
For a shipping quote, a stock check or a delivery claim, contact [email protected] oder WhatsApp +8615678874024. Business hours: Mo–Sa 09:00–18:00 Uhr GMT+8. Wir bemühen uns, innerhalb von 2 Stunden.