Frequently Asked Questions

Do you sell to individuals?

No. We are a wholesale supplier and work with distributors, retailers and other trade buyers. Orders require a minimum quantity and are confirmed against a Proforma Invoice.

What is the minimum order?

30 pieces is our standard MOQ. Some brands or models have a different minimum because of pack sizes; the product page and your quote will show it.

Can I mix different models in one order?

Yes. Tier pricing is calculated per model, so a mixed order is quoted line by line rather than on the total unit count. Send us your list and we will price it in one quote.

Where do you ship from?

From regional warehouse stock: an EU warehouse for European destinations, a US warehouse for US destinations, and a licensed local channel in Australia. We do not dispatch cross-border parcels to consumers.

How long does delivery take?

Transit depends on the destination warehouse and is confirmed on your quote. See the region table in our Shipping & Delivery policy.

Are shipping, taxes and duties included in the price?

Product prices exclude freight, local taxes and excise duties unless your quote says otherwise. For intra-EU and US domestic dispatch there is no import clearance for the buyer; any local tax or excise position is confirmed on the Proforma Invoice.

How do I get a price?

Contact us on WhatsApp or by email at [email protected] with the model, quantity and destination country. We reply with current stock, your tier price and the delivery window.

How do I pay?

We do not take online card payments. Payment is made against a Proforma Invoice using the method agreed with your account contact, from an account in your business’s name.

Can I get samples?

Sample quantities are quoted separately from normal tier pricing and are dispatched subject to the rules in the destination market. Ask your account contact for availability.

Are these products legal in my country?

That depends on the exact model and on your local rules, which differ widely and change often — including limits on nicotine strength and tank capacity, restrictions on single-use devices and flavours, product notification, and which retail channels may sell vaping products. As the importer or reseller of record, you must verify admissibility before ordering. We are happy to supply full specifications, batch photos and documentation to support your check, and we will decline an order where we believe the rules cannot be met.

Can I inspect the stock before a large order?

Yes. We can arrange a live warehouse video walkthrough, batch photographs, or a third-party pre-shipment inspection. Ask when requesting your quote.

What if my goods arrive damaged or short?

Photograph the outer carton and units, keep all packaging, and send the order number, batch numbers and an opening video within 48 hours of delivery. Details are in our Refund & Returns Policy.

How do I contact you?

WhatsApp +8615678874024 · Email [email protected] · Business hours Mon-Sat 09:00-18:00 GMT+8. We aim to reply within 2 hours. You can also reach us through our Contact page.